HFS Hot Vendor: re:infer

re:infer profile

  • Lead Author: Maria Terekhova
  • Product/Service/Hybrid: Product
  • Primary Emerging Tech: Engagement AI
  • Secondary Emerging Tech: Data Optimization
  • Functional Focus Business: Customer Enagement & CX
  • Functional Focus IT: Not applicable
  • Industry: Not applicable
  • Next Gen Delivery Models: Not applicable
  • HQ Based: UK
  • Published: 2019 Q1
  • Acquired: August 01, 2022 by UiPath
re:infer

re:infer is a London-based artificial intelligence (AI) startup specializing in enterprise communications intelligence. The company provides large organizations with an omnichannel machine learning solution that interprets vernacular communications data in channels such as email, chat, calls, and CRM systems to help business process owners derive deeper customer service and operations insights from their communications data and automate high volume transactional requests. re:infer’s DNA comes from big tech companies like Google, Microsoft Research, and BAE and finance giants like Goldman Sachs and Brevan Howard through its founding team members’ backgrounds. The company is a spin-off from the University College London (UCL) AI lab, which also produced DeepMind.

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