Points of View

Why it’s important to understand Alight’s new capabilities in Workday services with Appirio acquisition

Apr 25, 2019 Khalda De Souza

The Workday service partner ecosystem is relatively small, with fewer than 50 partners to consider for service engagements. Wipro acquired one of the partners, Appirio, in 2016. As well as a Workday practice, Appirio brought Salesforce skills and a crowdsourcing platform, Topcoder. A culture clash and lack of knowledge of the Workday service business exacerbated integration issues. This led to Wipro selling the Workday and Cornerstone OnDemand practice of Appirio to Alight for US $110 million in February 2019. Alight presents a different proposition in the Workday service ecosystem now, so you need to understand its strengthened capabilities as you consider Workday service providers in your RFP process.

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