Research & Insights

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Hot Tech

HFS OneOffice Hot Tech: Lyzr

HFS OneOffice Hot Tech: Lyzr – Enabling scalable, governable AI agents for enterprises with built-in compliance, cost control, and flexibility.

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Point of View

The margin-connectivity-churn framework for driving success in the telecom ecosystem

The HFS Framework for telecoms to navigate challenges and succeed.

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Point of View

The financial sector must take ESG initiative: Help clients transition plan

The long-term mission, opportunity, and risk hasn’t changed. BFSI knows that.

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Highlight Report

Akkodis powering A&D growth with engineering expertise

Leveraging engineering expertise Akkodis is empowering A&D enterprises to strengthen its capabilities.

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Highlight Report

Databricks: Advancing data unification while combating persistent challenges

Further refinements are essential to realize Databricks' vision of a unified, Al-driven future.

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Point of View

DeepSeek upends AI’s power structure, threatens Silicon Valley dominance

DeepSeek upends Silicon Valley's dominance. What does it mean for enterprises and the future development of AI models?

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Market Impact Report

Only 12% of enterprises have cracked the AI maturity code—it’s catch-up time for the rest

Only 12% of enterprises have mastered AI integration, while 88% struggle with tech/business alignment, data silos, and cultural barriers to AI adoption.

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Horizons Report

HFS Horizons: Generative Enterprise Services, 2025

This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.

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Highlight Report

Genpact’s AI Gigafactory: Building the factory floor for enterprise AI

Genpact's AI Gigafactory is a new model for scaling enterprise AI, combining industry expertise and technical capabilities to move beyond pilot projects.

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Challenger Series

HFS Challenger: Xceedance

Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and

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Point of View

January musings on business operations: Trends, challenges, and opportunities from HFS’ analysts

Off the cuff analyst observations on market trends captured during an internal HFS discussion.

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Point of View

Stay in control amid Microsoft and OpenAI’s agentic land grab

OpenAI and Microsoft make a land grab for your use of agentic AI with autonomous agents embedded in the enterprise stack.

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