Research & Insights

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Point of View

An AI-first, outcome-led vision reimagines how software creates value

Five filters help CIOs pick an AI-era software partner, tested against Hexaware's own outcome-based pivot.

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Point of View

Scale agentic AI without a learning loop and get faster automation, not autonomy

Only 10% of enterprises can scale agentic AI, and the gap is a continuous learning loop, not a better model.

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Enterprise Asset

Operational Playbook: Pharma manufacturers must turn quality into a revenue accelerator with SaS

Pharma quality leaders can close deviations in under 10 days and free $6.7M a year with Services-as-Software.

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Data Viewpoint

Operational work is where outcome measurement is the biggest blind spot

Run-the-operation work takes 42% of healthcare provider deals, yet just 36% of those clients measure health equity.

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Highlight Report

Orange Business focuses on delivering trust in AI, ecosystem, and control points

Orange Business is recasting trust as an operating model built on control points, not a slogan.

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Competitive Intelligence

TELUS Digital: Customer Experience Services Capabilities, 2026

A look at how TELUS Digital performed in the HFS Horizons: Customer Experience Services, 2026.

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Competitive Intelligence

iQor: Customer Experience Services Capabilities, 2026

A look at how iQor performed in the HFS Horizons: Customer Experience Services, 2026.

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Competitive Intelligence

Mphasis: Customer Experience Services Capabilities, 2026

A look at how Mphasis performed in the HFS Horizons: Customer Experience Services, 2026.

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Competitive Intelligence

Cognizant: Customer Experience Services Capabilities, 2026

A look at how Cognizant performed in the HFS Horizons: Customer Experience Services, 2026.

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Competitive Intelligence

Accenture: Customer Experience Services Capabilities, 2026

A look at how Accenture performed in the HFS Horizons: Customer Experience Services, 2026.

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Competitive Intelligence

Konecta: Customer Experience Services Capabilities, 2026

A look at how Konecta performed in the HFS Horizons: Customer Experience Services, 2026.

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Competitive Intelligence

Ibex: Customer Experience Services Capabilities, 2026

A look at how Ibex performed in the HFS Horizons: Customer Experience Services, 2026.

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