Research & Insights

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Highlight Report

Stop building blind agents; fix your context problem first

Agentic AI doesn't fail because models are weak or tech is unproven. It fails when you don't share the realities of your business.

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Market Impact Report

Pivoting toward the new frontier in travel & hospitality

Ecosystem development and collaboration will be key to unlocking new sources of value

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Data Viewpoint

Key priorities that business leaders want BPO leaders to focus on

Enterprise leaders are hesitant to outsource their business processes because of constantly changing business environment.

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Highlight Report

‘Launch by NTT DATA’ tackles transformation disconnects

Launch by NTT Data promises to streamline software engineering by delivering digital, data-driven design & experience solutions.

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Data Viewpoint

Enterprise leaders shifting BPO focus from cost savings to better business Outcomes.

Enterprise leaders now recognize the need to expand BPO services to include end-to-end processes and enterprise-wide data flows. 

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Data Viewpoint

Business leaders want BPOs to turn data into an asset and find hidden value

Enterprise leaders seek ways to maximize their data’s value to find new sources of value and create insights for decision-making

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Data Viewpoint

Demand is soaring across the sustainability services value chain​

Sustainability is embedding itself throughout systems, organization, and the services sector

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Point of View

Employee benefits insurance provider gains “visibility at scale” through Skan

We connected with a Skan client to understand why firms with complex tech landscapes shouldn’t disregard process intelligence.

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Point of View

Atom bank’s blend of technology and banking expertise is the key to profitability

We connected with Atom’s first employee to learn how the digital-native has consistently posted profits since June 2021

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Highlight Report

Google reveals a fresh wave of cloud innovation at Cloud Next 2022

The Next event gives food for thought on adopting Google and how it fits into enterprises' hybrid and multi-cloud business needs.

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Point of View

Awareness, training, and governance are essential to creating low code value

Low code adoption is booming and has become a technology of high interest for businesses and software development teams.

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Data Viewpoint

Enterprise blockchain investment continues to grow beyond BFS

BFS has historically led the pack for blockchain investment, but we're starting to see other industries ramp up their spend.

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