HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021. Many of the world’s best-known companies found their fame by occupying...
Early in 2020, we predicted that the sustainability services ecosystem would boom—especially in the run-up to COP26, the UN’s flagship climate summit. Then COVID hit, and the early moves from...
If you’re an avid reader of our research, you will have undoubtedly read the highlight report we published on EXL PayMentor. In it, we outlined EXL’s solution that aimed to collect debt faster and more efficiently. While maximizing process efficiency...
Industrial robotics has come a long way from fixed physical positioning to flexible operations across industries. The advancement of technologies like AI has enabled robots to perform more precise operations....
The opportunity to develop deep collaborative capabilities between customers and employees has never been greater than it is in this emerging business environment. In October 2020, HFS, with the support...
This report spotlights six of the leading pure play firms specializing in RPA servicesPublished: June 3, 2020
The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global COVID-19 crisis and their immediate outlook for the industry.Published: May 1, 2020
This update to the HFS Market Index gives an overview of the IT and business services market performance.Published: April 30, 2020
This is HFS Research’s first-ever report on enterprise AI products from leading service providers. The report includes detailed profiles of 17 service providers, outlining their strengths, development opportunities, and provider facts related to their AIPublished: April 28, 2020
This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.Published: March 19, 2020
This report provides a fast overview into the first wave of financial results from the main service companies covering the calendar Q4 2019 period.Published: January 30, 2020
HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.Published: January 17, 2020