HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021. Many of the world’s best-known companies found their fame by occupying...
Early in 2020, we predicted that the sustainability services ecosystem would boom—especially in the run-up to COP26, the UN’s flagship climate summit. Then COVID hit, and the early moves from...
If you’re an avid reader of our research, you will have undoubtedly read the highlight report we published on EXL PayMentor. In it, we outlined EXL’s solution that aimed to collect debt faster and more efficiently. While maximizing process efficiency...
Industrial robotics has come a long way from fixed physical positioning to flexible operations across industries. The advancement of technologies like AI has enabled robots to perform more precise operations....
The opportunity to develop deep collaborative capabilities between customers and employees has never been greater than it is in this emerging business environment. In October 2020, HFS, with the support...
This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.Published: January 6, 2020
The latest state of the operations and outsourcing survey results for 2019Published: December 18, 2019
This report analyses publicly announced ITMS and BPO contracts in Q2 2019 by region, service types, key verticals, main vendors and digital services.Published: October 4, 2019
This is the HFS list of top 50 BPO providers by revenue.Published: September 2, 2019
This is a practical guide to quantum computing, explaining in simple terms what quantum computing is, why it is important and the types of quantum computer that are being used and developed.Published: August 16, 2019
This report analyses publicly announced ITMS and BPO contracts in Q1 2019 by region, service types, key verticals, main vendors and digital services.Published: July 26, 2019
Our top level predictions for IT Services growth for 2019 and beyond.Published: May 2, 2019