The global pandemic ripped its way through traditional business operations, where nearly a million Global 2000 employees in the US, India, and the UK had been happily executing work from...
Go piecemeal at your peril. COVID-19 has re-contextualized and accelerated digital transformation initiatives for the majority of enterprises. The pandemic has also redefined priorities, barriers, and mindsets within whatever that...
Finance is no longer a back-office function. More than 80% of the 30 senior finance executives that participated in the recent Capgemini-supported HFS digital roundtable ranked “enabling enterprise top-line growth”...
COVID-19 changed life for all of us, and it changed technology adoption in a major way. The seismic disruptions meant organizations had to find out the hard way if they...
The latest joint research from KPMG Global Advisory and HFS Research reveals the state of the operations and outsourcing in 2018.Published: November 6, 2018
Welcome to the Q2 2018 edition of our quarterly ER&D captive trends analysis.Published: October 29, 2018
This update to the HFS Market Index gives an overview of the IT and business services market performance.Published: September 28, 2018
Welcome to the Q1 2018 edition of our quarterly ER&D captive trends analysis.Published: September 24, 2018
Global Delivery Location Analysis 1H 2018: HFS tracked 89 new moves announced during H1 2018. 49 Services providers reported they were building or expanding new centers. Read the report to see all the results.Published: September 6, 2018
This report analyses publicly announced ITO and BPO contracts in the APAC Countries by service types, key verticals, digital services, and providers.Published: September 6, 2018
This report is a continuation of the top 25 IT services market analysis, examining the major changes in the industry.Published: August 30, 2018