Research & Insights

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Point of View

X takes all: experience is your brand

HFS's Melissa goes all in with a Super Sumit panel on how experience is everything!

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Point of View

India leaps into the home healthcare market

In this POV, we expand on India's home healthcare market and what it means for service providers.

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Point of View

Cloud-native transformation is organizational, not technological

At Super Summit Dr. Tom Reuner quizzes a panel on how they are helping their customers reshape their organization's culture.

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Point of View

Five well-being fails enterprise leaders must fix to win the talent war

Employers must consider the bigger mental health picture beyond wages, if they are to win the talent war.

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Point of View

Julie Sweet and Phil Fersht discuss the future of services and the evolution of work

The future of services must be built on shared purpose to maximize value and drive real change.

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Point of View

Genpact’s sustainability services attempt to leapfrog a soaring market

Genpact has built a position of influence on data, analytics, and operations in key industries affecting the sustainability fight.

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Point of View

Make purpose your anchor in these uncertain times

Everything we knew as stable is under assault. Deeper purpose-led relationships hold the key to success in turbulent times.

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Point of View

Shift Your App Modernization Mindset to Unlock Value and Avoid Disillusionment

Adopting the cloud is vital to becoming a dynamic organization. Follow these steps to succeed.

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Point of View

Demystifying the metaverse madness could be maddening

Metaverse, the new kid on the block is buzz with excitement. So we picked the brains of some experts at the HFS Super Summit 2022.

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Point of View

Get a grip on how your enterprise processes work—before rushing to automate

How we got in such a process mess that we no longer know how work gets done in our organizations.

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Point of View

Why Ethereum is the number-one blockchain platform for enterprises

Our data shows that enterprises are beginning to favor public blockchains – and we are keen to discovery why.

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Point of View

Redesign CX and EX for Zen shopping experiences

Creating new digital experiences for employees and customers.

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