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Point of View

Banks must actively convince clients that ESG is proper and profitable

Coutts has integrated ESG and convinced clients—the bar is set for a BFS industry failing to see its responsibility and opportunity.

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Point of View

Employers have a generational opportunity to course-correct healthcare in America

Self-insured employers who underwrite healthcare for 25% of US population can change the trajectory of cost and health outcomes.

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Point of View

Right partner critical to enable core technologies to deliver community healthcare

Parkland Community Health Plan enabled modern core technologies to super charge their community healthcare delivery capabilities

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Point of View

Why cultivating a strong employee culture is critical to great customer experience

How Arbonne pivoted to working from home during an intense growth phase

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Point of View

Industry 4.0 advancements must sync with business transformation for success

In this PoV, we highlight the future roadmap of engineering services and its transition from OneEnterprise to OneEcosystem view.

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Point of View

Look for these six enablers in SaaS to support your OneEcosystem™ ambitions

Six enablers you should demand as you select the software to build out your OneEcosystem

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Point of View

Designing for data is the way forward for digital operations in the Nordics

Nordic enterprises striving to move up the digital maturity curve must design for data.

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Point of View

Digital health primary care is about to disrupt health plans

The continued maturation of digital health for primary care will disrupting health insurance in the US

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Point of View

Net-zero roadmaps: Sustainability in 2022 must center on transition planning

COP26 marked a shift from ambition to action. But less than 20% of organizations have the transition plan they need

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Point of View

Concentrix acquires PK, but will this be transformative to its CX capability, or yet another fringe addition?

Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.

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Point of View

Welcome to OneEcosystem™, where connected Customer, Employee, and Partner Experiences create new thresholds of value

The OneEcosystem™ takes us beyond the walls of our organizations to collaborate with partners to anticipate customer needs.

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Point of View

The Great Resignation: Can our industry survive the great talent dearth?

Demand for talent at scale continues strongly, but where will we find the talent to deliver as The Great Resignation rages on?

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