Accurate, visionary, and thought-provoking insight into issues that impact your business.
April 29, 2020 Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition
April 27, 2020 This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 20, 2020 Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
March 20, 2020 A new value proposition for Tech Mahindra is “BORN”
March 19, 2020 This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.
March 17, 2020 Will Wipro be the next 'experience agency' to watch?
March 9, 2020 In the past few years, Infosys has made several Salesforce acquisitions that significantly transform its Salesforce services offerings and local delivery
February 26, 2020 Manufacturing providers have a strong focus on sales, marketing and aftermarket services; to cut through the competition, success stories must shine.
February 20, 2020 Definitions and key techniques used by process mining experts today, with one fundamental underlying principle – data is the foundation of a business process.
February 19, 2020 What you need to know about the opportunity (and risk) involved in this hot marketing services area
February 17, 2020 How to select experience agency partners that will help break down your front office silos.
February 4, 2020 Over the past 18 months we have talked at length with enterprise buyers about the trials and tribulations of ServiceNow implementations. One this is at the of
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