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Point of View

2023: Your metaverse honeymoon will fizzle out if you can’t demonstrate ROI

Metaverse enthusiasts must go beyond vanity projects to avoid indefinite postponement by recession-wary CFOs.

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Point of View

Unlock the data in your documents to transform processing

This market scan of 42 Intelligent Document Processing vendors identifies which covers which industries, functions, and use cases.

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Highlight Report

Learn from the race to REAL ID to cut costs and boost customer experience

A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.

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Point of View

Awareness, training, and governance are essential to creating low code value

Low code adoption is booming and has become a technology of high interest for businesses and software development teams.

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Market Vision Paper

CSS Corp becomes Movate to emphasize its culture for innovating with customers

The future of services is about unlocking new sources of value with outcomes-focused partnerships.

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Data Viewpoint

Most digital investment in sustainability is “predictably” (sorry) in analytics

No technology has realized its full sustainability potential.

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Highlight Report

All eyes are on DXC while it attempts to make history with digital transformation at scale for the Lloyds marketplace

At-scale transformation is rare and what makes it even more uncommon is building digital platforms for legacy marketplace.

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Point of View

The five fundamentals of digital transformation

Focus on the five fundamentals of one office organization to unlock new sources of value in a digital transformation.

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Highlight Report

RPA at the crossroads—to ISV or not to ISV?

Is there life left in the RPA-centric automation market, or are customer requirements shifting toward the ISV ecosystems?

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Point of View

Goodbye, Top 10s. Hello, HFS Horizons!

The 2023 HFS research agenda aims to help enterprises align their strategy and investments around value.

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Highlight Report

FPT Software must back its tech capabilities with the domain expertise to win new markets

FPT Software has reimagined its position to expand to new markets with attractive tech capabilities and innovation.

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Point of View

Hottest of the Hot Vendors: Singularity Systems (AYR.ai) heats up the HFS Super Summit

Snippets of the “Hottest of the Hot Vendors” session at the recent HFS Super Summit event.

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