Research & Insights

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Business Intelligence and Big Data Trends 2013

The HfS Research Global IT Trends Survey concludes that in Business Intelligence and big data, real-time analysis is the hottest spending trend for 2013.

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Point of View

ITIL Adoption Today and The Future of ITIL

The IT Infrastructure Library has been the subject of heated discussions amongst IT operations departments and IT service providers for the last 10 years.

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Point of View

Checking the Heartbeat of Health Insurance Marketplaces

In this RapidInsight, we discuss the advent of state health insurance marketplaces, how they will work, and what they will look like.

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Point of View

Predictive Analytics: Value and Challenges in Financial Services

In this report, HfS Research looks at the evolving role of predictive analytics in financial services.

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Market Analysis

Enterprise IT Outsourcing Trends 2013

The HfS Research Global IT Trends Survey concludes that in the area of IT infrastructure outsourcing, cloud computing is the hottest spending trend for 2013, by

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Point of View

Analytics: Pumping New Life info Healthcare Payers

Mature analytics solutions can strongly impact member management, operations and risk, provider relationship management and care management.

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Point of View

Starting a BPO Journey in Expert Mode

This report highlights a successfully evolving partnership between a major US-based bank and a leading service provider, Genpact.

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Point of View

Five Keys to Successful Collaboration

In this report, HfS examines how to build a collaborative partnership, specifically through the lens of an industry prototype that Genpact and AstraZeneca have

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Point of View

Enterprise IT Budget Trends 2013

Results from the HfS Research Global IT Trends Survey – Part One.

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Point of View

Transforming Marketing Optimization for a Retailer: Infosys’s Consumer Genome Project

This report highlights the path that a large footwear retailer in the US took to modernize its marketing by working with Infosys on a new marketing optimization

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Market Analysis

The HfS Market Index: Global IT Services and BPO Market Size and Forecast Primer, Q1 2013

This document sets out HfS Research’s market size and forecasting methodology for global IT and business services market data and provides the first set of

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