Accurate, visionary, and thought-provoking insight into issues that impact your business.
September 9, 2014 This paper analyzes the 35 outsourcing deals announced in August 2014.
September 8, 2014 This is a story about how two of the top five India-centric IT service providers penetrated one of their top accounts ($250M+).
September 8, 2014 Slides from the September 4, 2014 HfS webinar.
September 3, 2014 This Blueprint assesses the capabilities of providers of SAP Services along the whole SAP Services value chain.
August 28, 2014 With up to 50% of ITO buyers in our 2014 State of Outsourcing survey considering churning their current service provider this POV looks at just how 20 of those
August 28, 2014 This POV discusses the top three reasons why innovation doesn't occur in most outsourcing relationships. Despite best intentions, organizations that fail to not
August 27, 2014 We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive conducted during
August 26, 2014 The results from our 2014 State of Outsourcing survey are reshaping the crowd-sourced weightings. We explain the new weightings and look at how an increased on
August 26, 2014 Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their to
August 20, 2014 This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services
August 20, 2014 This POV provides research on the growing interest in the use of Managed Governance Services providers and details a set of criteria that can be used to whether
August 19, 2014 In this paper, we looked at the location attractiveness of 22 countries for Supply Chain Management BPO (SCM BPO) both their current share and future
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