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Point of View

SuccessFactors Services: A Growth Market That Requires Strategic Thinking

This report outlines client buying behavior and preferences in the SAP SuccessFactors services market.

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Point of View

F&A Services is a Buyer’s Market – Choose Your Destination Wisely

Is F&A outsourcing a commodity or is it being reimagined? It’s really the buyer’s choice.

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Market Analysis

Multi-Process F&A BPO Market Size and Forecast 2017 – 2021

This report contains market size numbers, drivers and limitations across horizontal F&A services Globally.

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Market Analysis

Engineering Services Outsourcing Trends Q2 2017

Welcome to the Q2 2017 edition of our quarterly engineering services outsourcing trends analysis.

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Point of View

Cognitive Automation of the Digital OneOffice Organization

The Batch Management process has not been disrupted for decades. Cognitive Automation is aligning it with the Digital Age.

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Point of View

Growth Depends On A Company’s Ability to Reinvent Culture

Recreating the employee experience to enable change and growth.

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Point of View

Cisco Case Study: Delivering World Class Customer Service

Cisco's OneOffice journey to delivering world class customer service

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Point of View

Collaborative Partnership Drives Digital Transport Firm Forward

This report examines the collaborative partnership formed between a global technology provider and a digital transport firm.

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Point of View

Outsourcing Contract Practices in the Age of Intelligent Automation

Update Your Outsourcing Contract Practices to Capture the Potential of Intelligent Automation While Mitigating Risk.

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Point of View

TrustPortal gets RPA and the OneOffice to Scale

EY's approach to integrate RPA into the TrustPortal platform is a compelling example of scaling RPA on the journey toward the OneOffice

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Point of View

An interview with Sanjay Srivastava, Chief Digital Officer at Genpact

A unique business process management provider can raise the bar when it comes to Digital Operations

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Point of View

ServiceNow Is Muscling In on the Intelligent Automation Continuum

As ServiceNow is making solid progress expanding beyond ITSM, Intelligent Automation is emerging as the next frontier for the company

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