Research & Insights

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Point of View

Ten Commandments for Utility Executives to get out of the Perfect Storm

The utilities industry has encountered disruptive forces over the last few decades and now faces a new wave of powerful forces.

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Point of View

Insurance Viewpoint: Use the Power of “AND” to Transform Operations

Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda

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Market Analysis

Engineering Services Outsourcing Trends Q1 2017

Welcome to the Q1 2017 edition of our quarterly engineering services outsourcing trends analysis.

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Point of View

A Talent War Is Looming, and IT Services May Just Be the Super Weapon

Business across the globe are struggling to attract the best and brightest talent. Find out how this trend is playing out in the services industry.

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Market Analysis

H1 2017 M&A Analysis – It’s About Capability

M&A activity is an indicator of strategic changes that look beyond the hype to understand real market shifts. We analyze H1 2017 in this report.

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Point of View

The HR Power Tools 6-Pack for High-Impact Service Delivery

This POV explores the six newest areas of HR Tech innovation that offer significant value-driving potential for HR functions.

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Point of View

RPA Breathes New life Into NPower’s Legacy Systems

RPA helps to side step upgrade issues - enabling back office efficiency without downtime.

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Point of View

The Market Outlook for Robotic Process Automation

The slides for Phil Fersht's presentation at Blue Prism World 2017.

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Market Analysis

Market Index Q2 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2017.

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Point of View

5 Things Companies Must Get Right With RPA

This report give the 5 things that companies should consider prior to choosing to use RPA.

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Top 10 Report

HfS Blueprint Report: Microsoft Dynamics Services 2017

The 2017 HfS Microsoft Dynamics Services Blueprint Report, we analyze the capabilities and vision of nine Microsoft Dynamics services partners.

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Point of View

IPsoft’s Amelia can provide the Digital glue between Front and Back Offices to create OneOffice™

IPsoft has a bold ambition to evolve Amelia into a core AI platform, that sits at the intersection of systems of record, systems of engagement and data If it

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