Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Point of View

Loyalty & Ecosystems: A Conversation with Dan McCue of Sutherland Global

Dan McCue, SVP of F&A BPO, Sutherland Global Services, shares his thoughts on what it takes to be nimble, agile, and a true partner that enables enterprise in

Read More
Market Analysis

Strategic Analysis of Outsourcing Deals Announced in July 2015

This PoV analyzes the 19 deals announced in July for the key lessons to be learned and for their alignment to the recent HfS research.

Read More
Point of View

Did Accenture Join the “Cyber Fight Club” with its FusionX Acquisition?

Accenture’s acquisition of cyber threat and risk management firm FusionX reinforces our position on the increased level of “mass risk at scale” the in

Read More
Point of View

Apps & Platforms: A Conversation with Rinus Strydom of Tradeshift

Rinus Strydom, VP of Alliances at Tradeshift, shares his thoughts on the role of apps and platforms as enablers of agility, partnerships, and innovation in the

Read More
Point of View

8 Strategic Issues Procurement Service Providers Need To Address

The development of Procurement As-a-Service demands that service providers reevaluate core tenets of their offering strategy. HfS recommend 8 specific areas for

Read More
Top 10 Report

HfS Blueprint Report: Application Testing Services 2015

The first HfS Blueprint examining the state of application testing services globally and the performance of 20 service providers.

Read More
Market Analysis

Strategic Analysis of Asia­-Pacific Outsourcing Deals in 1H2015

This PoV analyzes the 33 Asia-­Pacific deals announced in 1H2015 for the key lessons and for their alignment to the recent HfS research.

Read More
Point of View

Cyient Propels its Aftermarket Services with Pratt & Whitney Captive Acquisition

Cyient's recent acquisition of Pratt & Whitney Global Engineering Services Asia is a good strategic move and validates our recent Engineering Services Blueprint

Read More
Point of View

Digital Trust and the Issue of “Mass Risk at Scale”

The rapid pace of #digitaltransformation, the arrival of #IoT, and the rush by organizations to move assets online, has created nirvana for both private and to

Read More
Point of View

Salesforce.com Service Provision Must Have Real Investment to Succeed

HfS has launched our Salesforce Services Blueprint research. Here we share some early highlights and the Value Chain.

Read More
Point of View

Autonomics Advances the Conversation Beyond RPA

Arago's expansion into the US market is a reference point that the notion of autonomics is the next wave to create value in process automation beyond RPA.

Read More
Point of View

The Lack of Ethics in Enterprise AI and Intelligent Automation

In the discussions around the notions of RPA and process automation, notions of ethics and discussions on the impact of the future of work are largely absent.

Read More
1 265 266 267 322

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]

    Contact Ask HFS AI Support