Even though IT innovations are at the heart of this conversation, the IT industry has been largely silent about how automation will be impacting the future of work. This is no surprise, when you consider that the IT industry has always been centered on creating efficiencies and reducing the reliance on manual labor, the current As-a-Service evolution and advancements in Robotic Process Automation are simply a natural evolution of enterprises attaining their ideal technological end-state. The main change happening now is the involvement of the non-IT centric business worker as, for the first time, the elimination of human labor by technology and automation advancements is a lot more tangible and real. The business user’s job is now tied almost 100% to technology, whether through collaboration, data access and business application access. The mass use of SaaS apps and mobile has brought technology into the heart of all workers and consumers.
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