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Point of View

Innovation and Opportunities: A Conversation with Michael Corcoran of Accenture

A conversation with Michael Corcoran, Senior Managing Director, Global Growth & Strategy Lead at Accenture, from our As-a-Service Working Summit, on the and and

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Point of View

Why We Need to Get Over the Uber Argument

It’s time to move on from this old chestnut and forget the “Uber” case for a while. Please.

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Point of View

Three Critical Lessons for IoT

The Internet of Things (IoT) holds the promise of increased efficiency but realizing these gains often requires data gathered outside one’s enterprise. As one

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Market Analysis

Delivery Location Announcements by Service Providers & Captives in Q2 2015

This PoV analyzes the location moves of 30 service providers, and 75 captives in the last quarter.

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Point of View

Healthcare Payer Mergers Create Opportunity for “Capability Brokers” to Make a Mark

Healthcare payer mega­mergers create all kinds of organizational complexity & need for transformation. Fortunately, these payers have experts to help make it

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Point of View

The Other Shoe Drops in the US Healthcare Insurance Market

Anthem’s acquisition of Cigna, announced yesterday, creates a triopoly in the US healthcare market, where less than a month ago five separate healthcare the

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Point of View

Risk, Opportunities & #CX: A Conversation with Abid Ali Neemuchwala of Wipro

A conversation with Abid Ali Neemuchwala, Group President and COO of Wipro, recorded at our As-a-Service Working Summit, on the risks, opportunities, and of

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Point of View

From RPA TO AI: The HfS Intelligent Automation Continuum

To address the existing market confusion, HfS has developed a segmented approach to describing the various technologies that are positioned under the banner of

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Market Analysis

Strategic Analysis of Australia & New Zealand Outsourcing Deals Announced in the Last Year

This POV analyzes the 26 ANZ deals announced in second half of 2014 and first half of 2015 for the key lessons and for their alignment to the recent HfS

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Point of View

Did the Next Big Thing in Healthcare Just Die?

The most exciting recent development to appear in our As-a-Service universe was the announced deal between Health Net and Cognizant.

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Point of View

Personalization and Transformation: A Conversation with Jesus Mantas of IBM Global Process Services

A conversation with Jesus Mantas, General Manager of IBM Global Process Services, recorded at our As-a-Service Working Summit, on the impact of personalization

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Point of View

Was-A-Service: Why Accenture Sold Its Navitaire Business

HfS examines Accenture's recent sale of its Navitaire platform business including the rationale for the sale and key takeaways for service providers and service

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