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The retail and logistics industries must look to AI to prepare their supply chains for the impacts of crises like COVID-19

The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business

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Point of View

Focus on integrated manufacturing to improve manufacturing operations

We discuss how manufacturers can integrate their operations value chain activities and provide guidelines that manufacturers should follow to implement in their

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Point of View

Leverage blockchain applications to fight COVID-19

In this PoV, we analyze the potential of blockchain to fight COVID-19, including several examples of how it has already helped us fight this pandemic.

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Point of View

COVID-19: Outsourcers must ensure they’re better prepared for the next crisis

Covid-19 took the world, and the outsourcing industry by surprise - in future, business continuity plans must be more far reaching

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Point of View

Be mindful of your workplace ecosystem when assessing digital associates for your company

From pilot tests to "bot bashing" -- How TD Bank integrates digital associates in the workplace

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Point of View

Service providers should understand the changing business dynamics of the IoT and Industry 4.0 to stay ahead of their competitors

Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for

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Point of View

Learn how Accenture’s clients are actively exploring applied intelligence for innovation

Data is a unifier, and enterprises need to bake data strategy into all aspects of their business operations, a lesson that many Accenture clients shared at its

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Point of View

Will COVID-19 put the nail in the coffin of the legacy contact center?

Times of crisis must drive a new digitally optimized customer service model

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Point of View

Ignore blockchain at your peril, but don’t drive blindly

This study provides unmatched insights into the current and emerging state of enterprise blockchain adoption.

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Hot Tech

THE HFS HOT VENDORS REPORT Q1 2020

The HFS Hot Vendors may not have the scale and size to be featured in our Top 10 reports, but they have the vision and strategy to impact and disrupt the

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Top 10 Report

HFS Top 10 Digital Associate Products

This report analyzes and rates 13 digital associates products across innovation, execution, and voice of the customer criteria.

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