Research & Insights

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Point of View

Use design thinking to build your integrated AI, analytics, and automation center of excellence

The latest HFS survey (December 2019) on the state of integrated automation showed that 45% of enterprise leaders (see Exhibit 1) have different centers of for

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Point of View

Leverage engineering support services to drive digital engineering transformation initiatives

In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with

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Point of View

RPA software vendors: squelch the rhetoric and get down to helping your clients learn and scale!

The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid

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Point of View

Execute a focused acquisition strategy for capability augmentation to deliver Industry 4.0 services

The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused

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Point of View

Telcos must be aware of the existential threat that tech giants present—this goes way beyond over-the-top revenues; this is about connectivity

The potential for disruption and disintermediation is high and telcos need to look beyond cost cutting and innovate their offerings and operations.

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Top 10 Report

HFS Top 10 Digital Workplace Design Services 2020

The 2020 HFS Top 10 Digital Workplace Design Services report examines the role service providers play in the highly competitive market.

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Point of View

Adopt edge computing to accelerate the real-time decision-making process

The PoV describes the benefits of edge computing including recent examples of deployments and outline how an industrial enterprise can leverage the same for its

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Point of View

Read this process mining 101 primer before your next “operational excellence” meeting

Definitions and key techniques used by process mining experts today, with one fundamental underlying principle – data is the foundation of a business process.

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Point of View

Providers must develop a talent transformation strategy to survive in the current labor market—Accenture pushes forward

Accenture continues to evolve internal talent development, we examine why the broader services industry most follow suit.

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Point of View

GOAL! Enterprise AI leaders must use design thinking to make IT and business play AI as Total Football

Enterprise leaders must run all strategic AI and integrated automation scaling initiatives like Total Football, with IT and business playing on the same side

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Point of View

Higher education institutions in the US should get excited about Accenture’s acquisition of Sierra-Cedar in the Workday services market

Here we outline the implications of Accenture’s acquisition of Sierra-Cedar in the Workday services market.

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Point of View

Service providers will find ample opportunity in content moderation services, but they must proceed with caution

What you need to know about the opportunity (and risk) involved in this hot marketing services area

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