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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in Sept. 2016

This is the September 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 45 large deals.

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Point of View

Recessions Destroy Jobs, Not Robots!

The real threat to our industry is Digital Disruption, not Automation.

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Point of View

How to Be As-a-Service in Contact Center Operations

HfS examines where contact center operations are in terms of As-a-Service maturity and how that is likely to change in the next three years.

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Top 10 Report

HfS Blueprint Report: Internet of Things (IoT) Services 2016

This Blueprint Report covers current trends, forward-looking market activity and analysis of 18 service providers deploying IoT work.

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Point of View

HCL and IBM Partnership Prepares for an Uncertain Future

HCL and IBM extend partnership to manage and build out DevOps and Automation platforms.

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Top 10 Report

The HfS Blueprint Guide to Emerging Blockchain Services in BFSI

This Blueprint Guide evaluates the offerings of some early explorer service providers, giving buyers a sense of what’s available where things are going.

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Point of View

Why Will BIM Boom?

This PoV covers details of Building Information Modeling (BIM), including different dimensions of BIM software.

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Point of View

Journey to Intelligent Operations in Banking

How can banks rise to the challenge of intelligent operations and the OneOffice?

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Top 10 Report

The HfS Blueprint Guide to Talent Acquisition Services

This Blueprint Guide provides a fresh take on the emerging Talent Acquisition Services in the As-a-Service Economy.

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Point of View

Journey To Intelligent Operations In Insurance

Insurance carriers need to find a bridge between the radical “digital” experiments on the front end, with middle office and back office functions.

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Point of View

How Asset Graphs Can Help Energy Companies Harness the Internet of Things

Connecting assets to monitor and gain insights has been incredibly important in energy industries, and now we have entered a new phase.

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Point of View

10 Tips for Workday Service Providers

This PoV outlines key recommendations for Workday Service Providers.

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