Accurate, visionary, and thought-provoking insight into issues that impact your business.
June 4, 2015 Will a whole industry of service providers and all the jobs they provide be wiped out by the forces of automation? We don't think so as we can find examples in
June 2, 2015 This webinar replay looks at how to align your IT service provider relationship to meet today's new demands.
June 1, 2015 This POV analyzes the 24 deals announced in May for the key lessons to be learnt and for their alignment to the recent HfS research.
May 29, 2015 With the emergence of the As-a-Service Economy, we have an opportunity to change the profile of the healthcare BPO professional for greater connection with in
May 29, 2015 Digital transformation requires a very different sales approach - one that goes beyond solution selling to one built on trust. Here’s why and the implications
May 28, 2015 BPO service providers that are preparing for the arrival of the "As-a-Service Economy" need to look at their strategies for growth and perhaps undertake 8 by in
May 27, 2015 The market for RPA and Autonomics is getting more crowded with new players entering the fray adding to the blurred perception owing to a lack of education by
May 26, 2015 Xerox acquires cloud-based data & analytics provider HCI to add socioeconomic view to the medical and care view of patients seen in hospitals to help in of more
May 22, 2015 HfS analysts recently spent time with Satheesh Kumar, SVP, GM, Analytics at Symphony Teleca, to understand the capabilities and growth plans for the company’s
May 22, 2015 In the world of Silicon Valley, the Unicorn is a great thing these days, but in IT/BPO Services being a Unicorn today looks more like a curse than a boon.
May 21, 2015 HfS looks at the current state of the thinking on Robotic Process Automation in 2015 and why we are seeing signs of both maturity and new innovation.
May 21, 2015 CSC has carved itself up into a more manageable portion that will in HfS’s view make each entity an attractive investment target that it turn will maximize
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