The transition to the "As-a-Service Economy" from the legacy lift and shift model of BPO will take some time. To prepare for getting to that new end-state for the BPO market, HfS advocates that service providers look closely at their growth and capability strategies and see whether they need to tune those strategies based on how the 8 different factors identified in this POV may impact the business. For some service providers this is going to result in a dramatic shift in strategy and approach to what they have been doing to-date.
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