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Point of View

If you’ve been wondering how Microsoft’s RPA is taking shape, wonder no more: Power Automate has hit general availability

Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA).

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Highlight Report

HFS Highlight: Zensar introduces ZenTrust and ZenCare to help clients through Covid-19

As clients wrestle with the uncertainty surrounding the Covid-19 pandemic, Zensar comes to the market with two new solutions to lend a helping hand.

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Point of View

Develop transformational Jedis to drive change in your business, says Celonis’ Alex Rinke

HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and

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Point of View

Learn from the Paradigm Shock: Ignore BCP/DR at your own peril

The IBM GBS story to scale WFH post Covid-19

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Point of View

Healthcare ecosystems must rally around proven partners during COVID-19 to prepare for the aftermath, future outbreaks, and wider public health

Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges

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Point of View

Keep blockchain investments real to get beyond a successful but useless POC

We dive into the thoughts of enterprise leaders at EY’s 2020 Blockchain Summit, which show how you can convince your C-suite of blockchain’s worth.

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Point of View

Diverse and inclusive talent pools, business continuity, and logistical lifelines: It’s time business leaders take working from home seriously

Remote working at scale has become the new business normal - we examine how one provider has used established processes and technology to make sure their runs a

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Point of View

Service providers need to prepare for the impact of COVID-19 on the services market

HFS Research provides guidance on the likely forecast scenarios post-COVID-19.

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Point of View

Prepare now for a splurge on Industry 4.0 services after COVID-19

Providers must prepare their clients, partners, and narratives for an Industry 4.0 rush after COVID-19—while focusing on key short-term technologies

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Market Analysis

Impact of COVID-19 on the Global IT/BPM Industry

The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global

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Point of View

Enterprises should get used to constant process evaluation and WFH practices to survive not just the COVID-19 crisis, but the next crisis as well

Taking a look at some of the best practices for process evaluations that enterprises should be taking during COVID-19 and beyond.

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