Research & Insights

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Point of View

Use COVID-19 as an opportunity to expand your healthcare solutions portfolio

In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.

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Point of View

Recovering from COVID-19 will involve finally fixing your organization’s data backbone

Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and

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Market Analysis

Market Index Q4 2019

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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Point of View

Enterprises look to the cloud and cybersecurity to get them through COVID-19—smart providers will prep to deliver

Executives are planning to spend big on cloud to get them the accessibility they need in a widespread remote environment

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Point of View

Salesforce services providers must address the talent crisis to improve CSAT

This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.

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Point of View

Providers must look to blockchain to fix the lack of supply chain transparency exposed by COVID-19

Providers must invest in and refine their blockchain solutions to win over clients looking towards transparent supply chains in the midst of COVID-19.

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Point of View

Salesforce clients should keep abreast of Cognizant’s continued investments to position itself as a CX services leader

Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition

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Point of View

Any repeats of the Cognizant Maze attack will have significant ramifications for the whole outsourcing industry

The recent Maze ransomware attack on Cognizant is an example of the potential risk all enterprises face as they support a dispersed workforce.

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Point of View

Sourcing teams must look for strong regional teams – Capgemini shores up capability in APAC with Whitesky Labs acquisition

Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.

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Top 10 Report

HFS Top 10 Data Science and Machine Learning Platforms

This report examines the capabilities of 14 data science and machine learning platform vendors in practices of innovation, execution, and customer criteria.

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Market Analysis

Market Analysis of Enterprise AI Products from Leading Service Providers

This is HFS Research’s first-ever report on enterprise AI products from leading service providers. The report includes detailed profiles of 17 service their

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Point of View

Balance short-term survival during COVID-19 with a long-term talent strategy: Capgemini gives its employees a financial vote of confidence

Service Providers must nurture relationships with their employees if they hope to retain the talent needed to compete on the other side of COVID-19.

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