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Market Analysis

Strategic Analysis Of Outsourcing Deals Announced In January 2015

This POV analyzes the 22 deals announced in January for the key lessons to be learnt and for their alignment to the recent HfS research.

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Point of View

Prescribing Telemedicine for Healthcare’s Ills

Dell and Xerox are two service providers combining IT/BPO capabilities with emerging technology vendors to enable "telehealthcare" to help deliver the "triple

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Point of View

Mercer: Making Workday Work

HfS has questioned if companies flocking to Workday are being set up for success, so we took note when HR consulting firm Mercer joined the Workday partner and

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Point of View

A Tale of Two Techies: Implications for Mobility from Microsoft and Apple’s Diverging Results

Apple and Microsoft reported their quarterly earnings last week with wildly divergent results. This PoV explores how their performance was a clear indication is

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Point of View

TCS positions for growth in Europe

This POV highlights TCS’ continued success and investment in Europe, supported by evidence gleaned at the Analyst event in December 2014.

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Point of View

Europe: If You Can’t do Arbitrage, then Automate

New research shows that 78% of European enterprises are looking at robotic process automation as way to respond to the workforce challenges created by the

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Point of View

GBS Adoption Remains a Priority, but There Are Barriers to Success

In spite of all the interest in adopting a GBS model, and receiving the associated benefits, a number of impediments continue to slow organizations down.

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Point of View

The Road Less Traveled: Getting on the Path to As-a-Service

Enterprise buyers/clients of sourcing: some guidance here on how, when, and why to get on the path to the "as-a-service" economy.

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Market Analysis

Strategic Analysis Of European Outsourcing Deals Announced In 2H 2014

This POV analyzes the 73 European deals announced in 2H 2014 for the key lessons and for their alignment to the recent HfS research.

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Point of View

Harman Finds Its Symphony

HARMAN's acquisition of Symphony Teleca is an interesting move as it brings together a leading in-car media company with new digital software and services

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Point of View

Autonabilized 2015 HfS Predictions

We did it, we went out on a limb and with the help of our robotic process automation capability we have created our predictions for 2015.

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Market Analysis

Delivery Location Announcements By Service Providers & Captives In Q4 2014

This PoV analyzes the location moves of 25 service providers, and 18 captives in the last quarter.

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