Mercer: Making Workday Work

HfS has done much research around next-generation ERP platforms, including Workday, which launched in 2006 with core human resource (HR) information management capabilities and has expanded into financial applications. Delivered exclusively as SaaS, Workday has promised to transform how businesses and workers experience software and gained a $14+ billion USD valuation in the process.

Investors aside, HfS has questioned whether companies choosing Workday have been set up for success using the solution, with many business cases made by eliminating HR and IT staff because the technology is hosted by Workday ‘in the cloud.” We have heard repeatedly enterprises have underestimated the amount of support service they will need to drive truly transformative implementations initially as well as over time as new updates are released, integrations need to be maintained, and new modules are introduced.

So we took note when HR consulting firm Mercer not only announced it was joining the tightly-controlled Workday partner program, but followed up with the acquisition of Jeitosa Group, an early implementation service provider founded by a former Workday employee.

To understand this significant development in the Workday ecosystem, HfS spoke to Kim Seals, Senior Partner, and Steven Seykora, Partner and Workday Global Practice Lead at Mercer, and Steven Parker and Christian Adlung from Jeitosa Group to review how the relationship came to be and their experiences serving Workday clients.