Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 25, 2014 IBM shares took a beating in the stock market recently when it abandoned a 2015 EPS goal of $20 set 5 years back by the previous CEO. Yet we believe the course
October 24, 2014 Organizations have a need to align their SaaS investments to business and workforce transformation objectives. In this PoV we highlight the growing services to
October 24, 2014 As cloud adoption accelerates, it creates the potential for profound changes to the service provider landscape. This report explores what is likely to unfold a
October 22, 2014 Robotic Process Automation has come a long way since HfS first covered this capability in 2012 and it's time now for a Maturity Model for RPA.
October 21, 2014 The arrival of business platforms and process automation is changing the established forms of BPO. In this POV we deconstruct BPO to its core elements to see
October 21, 2014 Learning solution pioneer Skillsoft acquired SumTotal Systems to deliver relevant, real-world support to workers where they are working and when they need it in
October 20, 2014 We discuss the industry's approach to technology integration in customer experience management solutions, using for context our discussions from the analyst day
October 16, 2014 New SAP HR line of business president Mike Ettling overtly declared that SAP is going to put the service in software as a service at the annual user conference
October 16, 2014 Having spent $2.7 billion on Trizetto, Cognizant’s intent for healthcare could not be more clear. This report explores why its latest acquisition of Cadient,
October 14, 2014 Accenture is on a roll with the G2000, between co-branding with major clients and heightened spending on digital, IT services and BPO the business is strong.
October 10, 2014 This POV analyzes the 31 deals announced in September for the key lessons to be learnt and for their alignment to the recent HfS research.
October 9, 2014 This PoV analyzes the location moves of 21 service providers, and eight captives in the last quarter.
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