Research & Insights

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Market Analysis

Global Business Services: Market Size and Forecast 2013- 2018

Global Business Services Market Size and Forecast 2013- 2018.

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Point of View

The Execution Advantage of End-to-End Marketing Operations

Excerpts of our conversation with CMO Axis’ Founder & Director, Vinod Harith, discussing the implications of digital change, challenges and opportunities for

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Top 10 Report

HfS Blueprint Report: Mortgage Services BPO

The Mortgage Services BPO market is changing as financial institutions evolve their requirements and expectations following the real estate crisis of 2009 and

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Point of View

Deep in the Chasm Between Legacy and Value

Our Procurement Value Index finds that the procurement function is in the midst of significant change still showing attributes of a past more confrontational on

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Point of View

Procurement Value Index 2014

The Procurement Value Index questions and detailed responses are included in this report covering a survey of 495 procurement professionals conducted in with in

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Point of View

Insurance Is a Long Term Play – An Update With Dell

Updates and observations on the state of Dell’s technology-enabled insurance BPO portfolio in 2014, based on HfS analyst visits to Dell’s delivery centers

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Point of View

Is IBM Already the Largest Digital Agency In The World?

IBM just become the largest digital agency in the world – surpassing global marketing and advertising giants Interpublic, Omnicon, WPP and Publicis.

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Point of View

Decoding the Profitability Model of TCS

This document analyzes what makes TCS the profitability leader among top IT service providers.

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Point of View

Cognizant’s Q1 Results: A SMAC in the Face with a Wet Fish for its Competitors?

This document examines Cognizant's Q1 2014 results.

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Point of View

IBM – The Largest Digital Agency in the World

IBM just become the largest digital agency in the world – surpassing global marketing and advertising giants Interpublic, Omnicon, WPP and Publicis.

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Point of View

Reorienting HR to Create the Employee Experience

As marketing drove new business growth by addressing the customer experience, HR needs to actively design new workforce service models focused on the employee

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Point of View

Medical Management Promotes Good Health for EXL

Q1 2014, EXL rode growth in healthcare as well as F&A and analytics to continue the path towards breaking $500 million in annual revenue for 2014.

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