Research & Insights

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Highlight Report

Telecom companies must leverage service providers to shape their future

The telecom sector is undergoing an overhaul as the capex heavy industry seeks new revenue streams to drive growth and value.

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Point of View

Part 2: Accelerate multi-agentic AI adoption to give doctors their day jobs back

Doctor shortage combined with diluting their time by administrative process can be mitigated by multi-agentic AI.

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Highlight Report

Birlasoft helps Knorr-Bremse boost CX with e-commerce transformation

Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.

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Highlight Report

Fix the process, then trust the AI: Celonis’ Bangalore pitch

You can’t scale AI on fragmented ops. Celonis puts process intelligence at the heart of enterprise transformation.

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Point of View

Flat-rate pricing isn’t rational but psychological—that’s why it wins

Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.

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Point of View

Supply chains are cracking—HFS value chain for leaders putting out fires

Harness interoperability, resilience, and adaptability to outperform your competitors.

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Point of View

Mistaking agentic AI for an AI agent will break your cyber governance

Enterprises must govern Agentic AI differently from AI agents or risk invisible security, compliance, and control failures.

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Highlight Report

Health plans must rethink UM: WNS HealthHelp’s AI-driven approach is a path forward

UM and PA's are admin processes tend to delay care causing harm to patients, AI is the best approach to mitigate the dangers.

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Market Analysis

Voice of the SI partners survey 2025

The HFS 2025 voice of the SI partners survey reveals which tech vendors enable their ecosystem to truly drive enterprise value.

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Market Vision Paper

Navigating the future: Reimagine, reinvent, and earn relevance

AI is a catalyst; enterprises must reinvent their value proposition to remain relevant to customers.

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Hot Tech

HFS Hot Tech: Mindcorp.ai

Mindcorp.ai is automating—not just assisting—high-value knowledge work through AI-powered agent teams.

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Point of View

Build your Human Premium to win in the age of LLMs

Today’s enterprise leaders must scale up where LLMs can’t mimic: imagination, intimacy, and integrity.

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