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Horizons Report

HFS Horizons: Automation Service Providers, 2022

This Horizons report examines the Automation capabilities of the 18 leading service providers.

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Point of View

Unlock the data in your documents to transform processing

This market scan of 42 Intelligent Document Processing vendors identifies which covers which industries, functions, and use cases.

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Point of View

Ireland and Israel lead cybersecurity services delivery — here is why

CISOs or cybersecurity leaders must build a coherent location strategy in their plans - Ireland and Israel have a lot to offer.

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Data Viewpoint

Data-driven finance is no longer a choice; it’s survival

Finance leaders are on different phases of the data-driven journey and this DVP throws light on the various stages.

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Data Viewpoint

Healthcare providers must put prevention at the centre of their ransomware defense

Healthcare providers must put “prevention” at the centre of their ransomware defense strategy.

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Data Viewpoint

The sustainability services market is approaching $200 billion

The sustainability services ecosystem is merging as demand soars.

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Point of View

Forget the hybrid hype — is “homeshore” the next CX destination?

Tech Mahindra doubles down on working from home as a distinct delivery strategy

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Data Viewpoint

Horizon 3 is no longer ‘five years away’ — it is unfolding right before our eyes

Our recent Pulse study of 602 leaders across Global 2000 enterprises underscored that digital is not an exotic future state.

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Highlight Report

Google reveals a fresh wave of cloud innovation at Cloud Next 2022

The Next event gives food for thought on adopting Google and how it fits into enterprises' hybrid and multi-cloud business needs.

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Highlight Report

Learn from the race to REAL ID to cut costs and boost customer experience

A US ID initiative is accelerating tech-driven customer and document-centric solutions, cutting costs and improving CX and EX.

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Highlight Report

Sagility reinvents to focus on health tech services

HGS Healthcare has been rebranded Sagility to bring a tech-and-services-led challenge to healthcare incumbents.

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Market Vision Paper

Genpact is becoming an agent of change for business services

In the next-gen operating model, data emerges as the North Star for business process management services.

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