Research & Insights

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Point of View

Use C.O.D.E to manage your AI innovation firehose

There’s never been a better time for CIOs and CTOs to stay curious. And never a harder time to keep up with the results.

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Highlight Report

Retail and CPG leaders are doubling down—HFS value chain now guides 90% of spend

90% of outsourcing spend now aligns to HFS’ eight strategic domains, with just four accounting for over half.

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Point of View

Scotiabank’s eHome is a blueprint for scalable, tech-driven growth for lending

Scotiabank’s eHome shows how digital platforms can deliver fast, simple, transparent mortgage experiences.

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Highlight Report

Tariffs disrupt IT: Think local, agile, and AI-ready for the future

Tariffs are killing the offshore model, IT industry must reinvent or risk irrelevance.

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Point of View

Indian GCCs must step up as strategic shock absorbers for enterprise disruption

Enterprises must reset expectations, raise performance, and rewire GCCs as transformation hubs or risk falling behind.

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Market Impact Report

Reinventing non-bank mortgage lending journey in the age of AI

HFS Research, in partnership with Cognizant, set out to explore how non-bank lenders are evolving in the age of AI.

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Highlight Report

Sports organizations can’t build it themselves—partners like Sportian can help

Sportian was built by the sports sector, for the sports sector.

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Horizons Report

HFS Horizons: Energy and Utilities Service Providers, 2025

An assessment of the leading consulting, technology, and business services providers in the energy and utilities industry.

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Highlight Report

Canva’s enterprise gambit: From DIY design to content powerhouse

Canva is evolving from a DIY design tool into an enterprise platform aiming to unify content, creativity, and workflows at scale.

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Point of View

Rehab providers must leverage IoT to improve the quad aim of care

Healthcare is at a critical junction, with IoT improving outcomes, reducing costs, enhancing patient experience, and equity.

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Point of View

The public sector must take its chance to re-source outsourced capability

The public sector doesn’t need to eliminate outsourcing, but rather ensure it delivers clear, people-first outcomes.

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Point of View

Protect human expertise before machine imitation takes over

GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.

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