Market Analysis

Americas IT Services and BPO Market Size and Forecast, 2016 – 2020


This report contains market size numbers, drivers and limitations across various IT and Business Process outsourcing services being bought across the Americas. The report provides market sizing for three major components of the Americas region: The United States of America, Canada and Latin America. The information in this document will set the right expectations about the current and future trends and buying patterns.


Our goal is to provide reliable and precise market view in an easy-to-digest format.



  • IT Services to growth 2.5% to 2016, 3.1% CAGR to 2020
    • Key Themes: The demand for digital and cloud hosting increases, IT infrastructure management growth continues to decline, Application Development and Maintenance (ADM) work moving from volume to value.
  • BPO to grow at 3.9% to 2016, 3.8% CAGR to 2020
    • Key Themes: HRO and Industry Specific BPO markets continue to experience steady growth, more and more mid-market enterprises adopting outsourcing, omni-channel strategy for customer communications



The primary goal of this report is to equip service provider Executives with an overview of the current market and it’s potential in the next five years. Helping with the following needs:


  • Set goals and targets within these markets
  • Identify opportunities and challenges
  • Identify leading competitors
  • Set expectations for likely growth



IBM, HP(E), CSC, Accenture, T-Systems, Capgemini, Atos, Steria, TCS, Cognizant, Infosys, Wipro, ADP, Genpact, Oracle, SAP, Cisco, CGI, WNS, Xerox, Tech Mahindra, AWS, Concentrix, Northrup Grumman, Lockheed Martin, General Dynamics, Amazon Web Services, SAIC



This document arms readers with the relevant facts and figures to support business development, planning and market initiatives for services companies in the Americas region. The visual format provides the data in easy to understand format that can be reused without effort.

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