March 12, 2014
The old way of doing business process outsourcing (BPO) is fast running out of steam in today’s maturing business environment. Half of today’s BPO engagements are essentially reproducing the same processes for their clients that they were managing pre-engagement, merely at lower cost, through the use of labor arbitrage. While processes have been selectively improved at a function-point level, there has been minimal transformational impact for most buyers in improving these processes, or making investments in talent, technology tools or platforms that can generate meaningful new efficiencies or innovations.
If there is one lesson we will eventually take from COVID-19, it’s the paranoia that government and business leaders now live with: the constant fear that a crisis like this could ever catch them cold again. This paranoia must spur...
Migrating to cloud applications can achieve speed, flexibility, and ease of management of IT environments. However, it can also be a mammoth undertaking technically and organizationally. A merger, acquisition, divestiture, or end of life of a legacy system presents an...
