Points of View

The Evolution of Global Business Services: Enhancing the Benefits of Shared Services and Outsourcing

In today’s business environment, nine out of every ten enterprises have shared services and 97 percent manage outsourcing relationships. However, the majority have yet to benefit from combining shared services and outsourcing into one integrated global business services framework. This report, co-authored with PwC, presents a new approach to managing global sourcing: Global Business Services.
A well-executed global business services strategy is distinctly different from the narrower focuses of shared services and outsourcing strategies. It identifies corporate objectives and encourages internal functions to collaborate with each other and third-party service providers to create breakthrough, strategic operational capabilities that drive business outcomes that can result in real marketplace differentiation and competitive advantage.
When employing a full-lifecycle global business services framework, it is essential to ensure goal alignment, execution and ongoing governance. As more organizations leverage global business services strategies to align business objectives and obtain economies of scale, outsourcing has become an important tool to accelerate and complement shared services strategies. However, executives should be wary of relying too heavily on uncoordinated hybrid strategies. The goal of a global business services strategy is not only to source globally, but also to leverage shared services, outsourcing and third-party investments to advance the objectives of the enterprise. It is a new approach to managing global sourcing.

Purchase the download

Sign in to view or download this research.

Login

Lost your password?

Register

Weekly Digests/Newsletters: Overviews of the latest news, insight and research by HFS and the HFS Academy.

HFS Events: Exclusive invitations to HFS Webinars, Roundtables and Summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

Also in Points of View

TMT enterprises must build a 5G roadmap to grasp the industry’s emerging narrative

All providers we profiled in our recent Telecom, Media, and Technology (TMT) Service Providers Top 10 2021 report presented a strong narrative around 5G, and claim to be investing and deploying solutions 5G is currently deployed in 8% of all...

As the TMT services market grows—enterprises and providers can’t afford to get comfortable in their legacy relationships

HFS has estimated the TMT (telecom, media, and technology) services market to be over $150 billion per year going into 2021 based on our recent Top 10 report covering 13 of the leading service providers in the space. These 13...

Join thousands of other users
already using HFS Research