Supplier Assessments

EXL Buyers’ Guide

WHAT THIS BUYERS GUIDE COVERS

This is a comprehensive buyer focused analysis of BPO service provider EXL. Within this guide, we analyze EXL’s core offerings, financials, strengths, weaknesses and strategy. HfS also provides its unique take on what make EXL a correct fit for organizations.

 

KEY SERVICE PROVIDER DYNAMICS

  • Noted for its robust analytics capability, which it strategically grew through the acquisition of RPM and Blue Slate.
  • Stand out services for EXL include industry-specific work in Insurance and Healthcare and from a horizontal perspective, F&A.
  • EXL is early on in its automation journey, and at present has developed around 70 automation tools through its partnership with Automation Anywhere. The service provider has realized 30% efficiency gains and reductions of up to 40% across client operations through the use of these. 

 

WHO SHOULD READ THIS REPORT

  • Sourcing Managers
  • Procurement Professionals
  • Buyer Department Heads

 

WHAT YOU’LL KNOW AFTER READING

Buyers will have a precise idea of EXL’s financials, strategy, offering capability, strengths and weaknesses. This will enable them to make better informed sourcing decisions to not only outsource specific services but future-proof their organization in the context of the As-a-Service Economy. 

 

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