Points of View

Genpact Looks to a New Era Beyond GE

In its first industry analyst conference, leading business process outsourcing (BPO) provider Genpact emphasized its business, today, is much broader than supporting General Electric’s back office and primarily delivering finance and accounting (F&A) services. The global service provider surpassed the $1 billion revenue threshold in 2008 and new opportunities and challenges have emerged to scale and diversify its growing services business.

‘“Tiger” Tyagarajan (Chief Operating Officer) and Bob Pryor (Executive Vice President, responsible for sales, marketing and new business development globally) co-hosted on May 18-19 in Cambridge, MA what Genpact billed as its first analyst and advisor conference. The event was well attended by all the analyst firms and many of the consulting firms which regularly help clients hire BPO firms such as Genpact. The largest of the advisory firms present was EquaTerra, which currently advises on the lion’s share of the BPO business. All and all, it was a good first effort, and more open than many service provider events we have attended in the past.

Sign in to view or download this research.

Login

Lost your password?

Register

Weekly Digests/Newsletters: Overviews of the latest news, insight and research by HFS and the HFS Academy.

HFS Events: Exclusive invitations to HFS Webinars, Roundtables and Summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

Also in Points of View

OneOffice, One World – The pandemic must inspire us to address climate change – which has no vaccination

If there is one lesson we will eventually take from COVID-19, it’s the paranoia that government and business leaders now live with: the constant fear that a crisis like this could ever catch them cold again. This paranoia must spur...

Learn how Siemens Mobility achieved a digital transformation with an eye on the future

Migrating to cloud applications can achieve speed, flexibility, and ease of management of IT environments. However, it can also be a mammoth undertaking technically and organizationally. A merger, acquisition, divestiture, or end of life of a legacy system presents an...

Join thousands of other users
already using HFS Research