Points of View

Genpact Looks to a New Era Beyond GE

In its first industry analyst conference, leading business process outsourcing (BPO) provider Genpact emphasized its business, today, is much broader than supporting General Electric’s back office and primarily delivering finance and accounting (F&A) services. The global service provider surpassed the $1 billion revenue threshold in 2008 and new opportunities and challenges have emerged to scale and diversify its growing services business.

‘“Tiger” Tyagarajan (Chief Operating Officer) and Bob Pryor (Executive Vice President, responsible for sales, marketing and new business development globally) co-hosted on May 18-19 in Cambridge, MA what Genpact billed as its first analyst and advisor conference. The event was well attended by all the analyst firms and many of the consulting firms which regularly help clients hire BPO firms such as Genpact. The largest of the advisory firms present was EquaTerra, which currently advises on the lion’s share of the BPO business. All and all, it was a good first effort, and more open than many service provider events we have attended in the past.

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