In the 2015 HfS Healthcare Payer Operations Blueprint Report, we cover current trends and forward-looking market activity as well as analysis of 15 service providers.
From a business process perspective, the scope covers claims, member services, provider data / network management, health and care management, and analytics.
The report is a review of the market as BPO transitions to As-a-Service, with a focus on the consumer/member/patient, with more flexible solutions. It addresses the increasing use and integration of automation, analytics, and other digital technologies into offerings; the changes in demand for talent; and the increasing need for more collaborative and value-based engagements.
Service providers included:
Input for the report is aggregated from surveys, interviews with clients and other service buyers, briefings from service providers, RFIs, and HfS analysts.
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