HFS Horizons: HCP Service Providers, 2024

The HFS Horizons: HCP Service Providers, 2024 report is for healthcare provider leaders and their service partners evaluating which providers can advance the triple aim of care across the pre-care, care, and post-care value chain.

Overview

The HFS Horizons: HCP Service Providers, 2024 report is HFS Research’s assessment of the service providers supporting healthcare providers (HCP) across primary, acute, specialty, and post-acute care. It rates 36 service providers on the why, what, how, and so what of their offerings and concludes that providers are moving beyond transactional processing toward clinical innovation to advance the triple aim of care, reducing the cost of care, improving the care experience, and improving health outcomes.

Key findings

1. Horizon 3 Market Leaders include Accenture, CitiusTech, Cognizant, EY, HCLTech, Hitachi Digital Services, Innova Solutions, Inovalon, Omega Healthcare, Optum, SoftServe, Tata Consultancy Services (TCS), and Wipro. Horizon 2 Enterprise Innovators include Capgemini, Deloitte, EMIDS, Eviden, Genpact, HTC Global Services, KPMG, NTT DATA, Persistent, Publicis Sapient, PwC, Tech Mahindra, Virtusa, and WNS. Horizon 1 Disruptors include Apexon, EXL, Firstsource, Hexaware, Infinite Computer Solutions, LTIMindtree, Sagility, Sutherland, and UST.
2. HFS assessed 36 service providers across four equally weighted dimensions: value proposition (25%), innovation capabilities (25%), go-to-market strategy (25%), and market impact (25%).
3. HFS conducted reference checks with 65 healthcare enterprises that are active clients and 63 active partners of the study participants through surveys and interviews.
4. Among study participants, 37% of partnerships were with enterprise platforms and hyperscalers, 34% with domain-specific healthcare specialists, 32% with startups, and 3% with academia.
5. Accenture, a Horizon 3 Market Leader, serves more than 200 clients, including over 70% of large health systems and academic medical centers in North America.

HFS finds that despite sophisticated offerings, service providers struggle to differentiate on value and market perception, even as procurement shifts toward more outsourcing and offshoring. HFS assesses that the providers who win will step beyond low-hanging transactional work to connect the healthcare ecosystem and impact all three elements of the triple aim of care.

Research methodology

This report is based on 2024 primary research combining HFS briefings, reference checks with 65 active client healthcare enterprises and 63 active partners, and HFS Pulse demand-side data covering roughly 600 provider ratings from about 50 HCP enterprises.

To read the rest of the research, click the download button below.