The travel, hospitality, and logistics (THL) industry has always been an important part of the global economy, contributing significantly to job creation and GDP. However, the COVID-19 pandemic brought unprecedented challenges to this industry, disrupting supply chains, closing borders, and forcing businesses to adapt to the new reality of social distancing and remote work. As a result, the industry has had to quickly adopt digital technologies to survive and thrive in this new landscape.
The HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023 report assesses the current state of the THL industries and analyzes how service providers are contributing to the digital transformation of various sub-industries such as airlines, airports, hotels, casinos, and more.
We assessed and rated the THL service capabilities of 21 service providers across dimensions, addressing “Why, What, How, and So What.” This report includes detailed profiles of each service provider, outlining their Horizons placement, provider facts, and strength and development opportunities.
The report evaluates the overall condition of the THL industry, scrutinizes leadership goals for digital transformation, presents new examples of influential change agents, evaluates service providers’ investments in their THL-focused abilities, and suggests suggestions for THL leaders and providers of THL-focused services.
Note: All service providers within a “Horizon” are listed alphabetically
Source: HFS Research, 2023
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