HfS Market Index: IT Services and BPO Market 2013 – 2017, Q1 2013

Phil Fersht

Jamie Snowdon

February 15, 2013

Sizing methodology

HfS’s market sizing relies on a consistent primary methodology that is used for each category. HfS’s primary method is a supply side model that builds market dimensions by estimating revenues from the most significant service providers in each category. This is augmented by spending models and contract tracking for each specific market

Forecasting methodology

HfS’s forecasting combines historic revenue growth projections, contract run rate projections, demand side survey data, supply side survey data and economic projections

Size and forecast updated quarterly; Updated January/February 2013.

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