The San Francisco Infosys Confluence Summit for Infosys services clients, selected sourcing advisors, and industry analysts, has taken on a cultish culture, vaguely reminiscent of Salesforce’s Dreamforce, but for a global services firm with a strong flavor of software at its core.
Scenes from Confluence 2016: On the left, Pravin Rao, Infosys Chief Operating Officer and Vishal Sikka, Infosys CEO.
This year, Infosys expanded the size and the scope of its annual Confluence event, while, at the same time, promoting its theme of actually reducing the distance between itself and its clients—what it terms “Zero Distance.” While Zero Distance conveys a vision for working collaboratively, and we heard examples from clients of this teaming in action, Infosys has a way to go before it is realized at scale. Zero Distance is really an initiative for cultural change, and getting the Infosys clients and employees to think and work together in a new way.
Zero Distance is designed to kickstart the concept of Design Thinking in its clients by aligning its benched consultants with existing client engagements to “find” problems at no additional fees, while its contracted teams are working hard to “solve” problems. The idea is to work proactively on initiatives to add value beyond the basic client requirements, which Infosys hopes will make its relationships more collaborative, outcome-based and creative.
Under the umbrella of this approach, Infosys shared updates on its tools, solutions, training initiatives, and business plans. A few highlights:
We expect the Zero Distance initiative and its alignment with Design Thinking efforts, to foster more collaborative, and flatter, service delivery models, focused on business outcomes. MANA has the potential for differentiation, as there are few peers that take such a holistic approach, such as IBM Watson and TCS ignio.
While the event’s sessions conveyed plenty of solid ideas, we are struggling to find clarity and cohesiveness in the big picture message. There are lots of delights bubbling in the Infosys cauldron, the challenge now is to bring them together with the right ingredients.
Scenes from Confluence 2016
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