The Perfect Site Visit: The Dos and Don’ts to Make Your Site Visit a Success

After hundreds of site visits, why is it that the drivers who pick you up at the hotel in foreign lands never seem to know where they are supposed to go? Asking the service provider’s foreign executive who just landed in Bangalore for the first time less than 24 hours ago where she would like to go is not the way to instill confidence and demonstrate thoughtful hospitality. For all the expense and careful planning that providers put into client site visits, this is just one of the little oversights that can derail what ought to be optimal relationship-building opportunities.

This HfS RAPIDInsight offers buyers and providers of outsourcing services tips and successful techniques learned by practitioners (buyers, providers and intermediaries) over thousands of site visits to dozens of providers in more than 15 countries. While this report focuses on international site visits, the more complicated ones to execute, many of its tips and recommendations can just as easily be applied to domestic visits.