South Africa needs to demonstrate why buyers should veer away from the lower-cost established offshore locations and use its stable local providers. This RAPIDInsight explores the country’s challenges and opportunities as it seeks to establish itself as sourcing destination of choice for the top-tier service providers and international corporations.
South Africa stakes its claim in the global delivery ecosystem
South Africa comes out lower on the objective criteria compared to the other locations: It’s not as cheap as India and the Philippines and it doesn’t have a large pool of skilled labor that it can pull from. The difficulty South Africa faces is that all of the criteria that might differentiate them as a destination are subjective in the mind of the buyer, particularly when set against the cold reality of cost.
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