Results of the groundbreaking HfS Research/Sourcing Change survey of the state of change management in the outsourcing industry. This databook highlights results from the HfS/Sourcing Change study on the implication of change mangement for sourcing success.
The survey set out to understand how buyers and suppliers of outsourcing services view sourcing change management
These results are from a web survey conducted by HfS Research in March 2011
96 buyers and 141 service providers responded to the survey
Questions were designed to gauge:
– How buyer organizations view the importance of change management when sourcing
– How they approach change management in practice
– Where do they think change management is most negatively impacted
– How and when they implement change management initiatives
– Whom they depend upon to support their change initiatives, and
– Where do they obtain their knowledge about change management
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