Points of View

State of the Outsourcing, Shared Services, and Operations Industry 2017

The outsourcing and shared services market has been in a seemingly endless state of flux – with the current market more muddled than ever before, organizations struggling to cope with competing priorities, and confusion on the best timing and methods to exploit technologies, like process automation and evolving service delivery models.

 

The latest joint research from KPMG Global Advisory and HfS Research gives insight on these topics:

 

  • Stakeholders’ current view on service providers and future expectations
  • Adoption levels, challenges, and opportunities related to process and cognitive automation
  • Use of shared services, outsourcing, global business services, and the impact of automation on offshoring on these service delivery models
  • Changes to organizational operating and service delivery models
  • Investments and directives driving operational change
  • The maturity of business operating models linked to the use of alternative service delivery models and emerging technologies
  • The effectiveness of outsourcing, above and beyond delivering cost savings, and impact on service provider selection
  • Organizational and operational talent challenges, shortages, and solutions including automation

Sign in to view or download this research.

Login

Lost your password?

Register

Weekly Digests/Newsletters: Overviews of the latest news, insight and research by HFS and the HFS Academy.

HFS Events: Exclusive invitations to HFS Webinars, Roundtables and Summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

Also in Points of View

Learn how Siemens Mobility achieved a digital transformation with an eye on the future

Migrating to cloud applications can achieve speed, flexibility, and ease of management of IT environments. However, it can also be a mammoth undertaking technically and organizationally. A merger, acquisition, divestiture, or end of life of a legacy system presents an...

Slay your legacy dragons to go “straight-to-digital” with an integrated OneOffice technology platform

Our extensive research of Global 2000 organizations reveal that less than 30% of enterprises have seen tangible value from emerging technologies across their cloud, AI (artificial intelligence), analytics, edge computing, and blockchain initiatives. However, organizations that “strongly agree” to the...

Join thousands of other users
already using HFS Research