Market Analysis

The HFS Quarterly BPO Market Pulse, quarter ending March 2021

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  • The HFS Quarterly BPO Market Pulse provides deep insights into BPO market developments quarterly. We focus on four primary dimensions:
    • Revenue growth and profitability
    • Deal momentum
    • Mergers and acquisitions (M&A)
    • New offerings
  • We based this report on direct inputs from top-rung BPO service providers, including Accenture, Capgemini, Cognizant, EXL, Genpact, IBM, Infosys, TCS, Teleperformance, Wipro, and WNS. We track other BPO providers on an event basis (e.g., big deals, joint ventures, partnerships, and M&A). •
  • We augmented this report with HFS proprietary datasets (econtracts database, M&A database, OneOffice Pulse study) and publicly available sources (quarterly statements, press releases, etc.)

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