January 27, 2021
The shift to cloud native will dominate the next decade and drive companies to adopt HFS’ Digital OneOffice perspective. Technology will be the agent of change for how we work, and it will be baked into every organization’s culture by 2030. Becoming agile, removing monolithic applications, and developing containerized microservices will be things we do, but they won’t be why we do them. The why will always come back to who you are, the services you offer, and the customers that consume them.
Our extensive research of Global 2000 organizations reveal that less than 30% of enterprises have seen tangible value from emerging technologies across their cloud, AI (artificial intelligence), analytics, edge computing, and blockchain initiatives. However, organizations that “strongly agree” to the...
70:30 is post-pandemic goldilocks ratio of in-office: WFA for contact center services The benefits of digital services are all about being faster, cheaper, and more profitable—and the work-from-anywhere (WFA) economy had a huge impact on call center services. In short,...
