Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

CX Providers must shift to digital integrated business services – Teleperformance’s TAP shows

In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must

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Point of View

The BFS sector’s laggards need to stop only seeing uncertainty in sustainable finance—and think about

Succeeding in sustainable finance starts with connecting BFS’ capital experts with the technology experts in enterprises, providers, and policymaking.

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Point of View

HFS 2.0: Defining Business Operations in the Next Decade

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations

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Point of View

Focus on fully delivering on your ambitious insurance vision, says industry voice of the customer

Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.

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Point of View

Providers must act; creaking IT and emergence of mid-tiers means competition for BFS deals ramps up

Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.

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Point of View

Prioritize operations management to drive Industry 4.0 implementations

We explore the manufacturers’ challenges in this space and prescribe actions that manufacturers should keep in mind for Industry 4.0 deployments.

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Point of View

Service providers should maintain a cautious approach to deploying a non-linear pricing model in IoT

We analyze the present pricing landscape of IoT engagements and how service providers can prepare themselves for non-linear pricing models.

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Point of View

Clients must find partners with experienced talent pools to enjoy ServiceNow success

In this report we examine how finding the right partner with the talent and experience can drive real success.

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Point of View

AI leaders, focus on AI governance and lifecycle management: Leverage AI GRC as a service

When AI becomes pervasive, governance and management of AI solutions’ lifecycle become a key challenge for all enterprise AI leaders who have embarked on this

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Point of View

Salesforce clients must recognize Infosys’ growing Salesforce capability: the acquisition of Simplus to

In the past few years, Infosys has made several Salesforce acquisitions that significantly transform its Salesforce services offerings and local delivery

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Point of View

Service providers should be scrambling to digitally transform the Indian cricket market

Come to Indian cricket’s digital rescue before others take the platform to show off their capability and attract talent from a global following.

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Point of View

Life sciences third-party service providers, support your clients by driving meaningful as usual”

As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to

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Point of View

Industrial IT projects must plan for providing and maintaining operational technology (OT) expertise

Providers can meet the OT requirements of industrial IT projects in several ways; just make sure your strategy covers and maintains all bases.

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Point of View

COP26 will bring greater scrutiny on businesses’ sustainability; executives must partner with the now

Smart executives are already building out their ecosystem of sustainability experts and partners in preparation for COP26.

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Point of View

When you think of Redwood software, don’t think “RPA”; think “finance automation” instead

Recently, HFS talked with Redwood Software about its decision to move away from “RPA” as its preferred focus area and move forward with “finance Redwood

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Point of View

Enterprise leaders must build the three pillars of hyper-productive work to be successful in the modern

The 2020s present an extraordinary opportunity to prepare for the future of work and to drive it with a diverse, inclusive, and ever-evolving workforce. In this

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Point of View

Use crowdsourcing to inject creativity into cutting-edge IT project work

As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if

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Point of View

Telco leaders must comply with new UK 5G rules and ensure their partner eco-system isn’t over-reliant

5G is well on the way to global deployment—but the Huawei question remains. Previous HFS work has outlined the advantages and disadvantages of 5G and the of

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Point of View

Don’t be bullied by your procurement department—choose the correct engagement model with your service

Fixed price bids have been the standard practice for the purchase of large software projects for a long time, maybe this is why so many fail?

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