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May 06, 2020Remote working at scale has become the new business normal - we examine how one provider has used established processes and technology to make sure their runs a
May 05, 2020HFS Research provides guidance on the likely forecast scenarios post-COVID-19.
May 04, 2020Mars, Inc shares its response to today’s paradigm shock
May 04, 2020Providers must prepare their clients, partners, and narratives for an Industry 4.0 rush after COVID-19—while focusing on key short-term technologies
May 01, 2020The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global
May 01, 2020Taking a look at some of the best practices for process evaluations that enterprises should be taking during COVID-19 and beyond.
April 30, 2020In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.
April 30, 2020Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and
April 30, 2020This update to the HFS Market Index gives an overview of the IT and business services market performance.
April 30, 2020Executives are planning to spend big on cloud to get them the accessibility they need in a widespread remote environment
April 29, 2020This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
April 29, 2020Providers must invest in and refine their blockchain solutions to win over clients looking towards transparent supply chains in the midst of COVID-19.
April 29, 2020Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition
April 29, 2020The recent Maze ransomware attack on Cognizant is an example of the potential risk all enterprises face as they support a dispersed workforce.
April 28, 2020Capgemini's acquisition of Whitesky Labs adds Salesforce and Mulesoft talent to help shore delivery in APAC.
April 28, 2020This report examines the capabilities of 14 data science and machine learning platform vendors in practices of innovation, execution, and customer criteria.
April 28, 2020This is HFS Research’s first-ever report on enterprise AI products from leading service providers. The report includes detailed profiles of 17 service their
April 28, 2020Service Providers must nurture relationships with their employees if they hope to retain the talent needed to compete on the other side of COVID-19.
April 27, 2020Asynchronous messaging should simplify interactions for both the consumer and the agent.
April 27, 2020This POV presents the voice of the customer from the recent Salesforce Services Top 10 report, 2020.
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